Frequently Asked Questions
The questions that come up between the games.
Whether you’re wondering about sizing, shipping, your order, or what happens when something doesn’t quite work out, we’ve got you covered. Here are answers to some of the most common questions about shopping with Brackets & Bleachers.
ORDERS
Can I change or cancel my order?
We begin processing orders as quickly as possible, so changes and cancellations aren’t always possible once an order has been submitted. If you notice a mistake, contact us right away with your order number and we’ll do our best to help.
I entered the wrong shipping address. What should I do?
Contact us as soon as possible with your order number and the correct address. If your order hasn’t entered production or shipped yet, we’ll do our best to update it. Once an order has shipped, we may not be able to make changes.
I didn’t receive an order confirmation. Did my order go through?
First, check your spam or promotions folder. If you still can’t find your confirmation, contact us using the email address you used at checkout and we’ll be happy to look into it.
SHIPPING
How long will my order take to arrive?
Each order requires processing time before it ships. Estimated processing and delivery times are provided during checkout whenever available. Please keep in mind that carrier delays, weather, holidays, and other circumstances outside our control can occasionally affect delivery times.
How will I know when my order ships?
Once your order ships, you’ll receive a shipping confirmation email with tracking information when available.
My tracking says delivered, but I don’t have my package. What should I do?
Sometimes carriers mark packages as delivered shortly before they actually arrive. Check around your property, with household members or neighbors, and allow a little additional time for delivery. If your package still hasn’t appeared, contact the shipping carrier and then reach out to us if you need additional assistance.
Do you offer international shipping?
At this time, we ship within the United States only.
SIZING & APPAREL
How do I choose the right size?
We recommend checking the size guide on the product page before ordering. For the best comparison, measure a favorite shirt you already own and compare those measurements with our size chart rather than relying only on your usual size.
Are your shirts unisex?
Many of our tees feature a relaxed/unisex fit, but fit can vary by garment. Check the individual product description and size guide before ordering for details about that specific style.
Will the shirt color look exactly like it does on my screen?
We do our best to represent colors accurately, but colors can vary slightly depending on your screen, lighting, garment dye process, and production batch. Some garment-dyed and washed styles are intentionally designed to have subtle variations that give each piece its character.
How should I care for my shirt?
For the longest life, we generally recommend washing your shirt inside out in cold water with similar colors and tumble drying on low or hanging to dry. Avoid ironing directly over the printed design. Always follow any garment-specific care instructions provided with your order.
DESIGNS & PRINTING
Are Brackets & Bleachers designs sport-specific?
Some are, but many aren't—and that's intentional. We create designs around the life surrounding the game: early mornings, road trips, tournament weekends, packed cars, long seasons and all the memories made along the way.
Whether your family spends weekends at a ballpark, gym, rink, field, court, competition or somewhere in between, we want you to find something that feels like it was made for your life.
Why might my printed shirt look slightly different from the product image?
Mockups are intended to show how a design will look on a garment, but minor differences in placement, scale and color can occur during production. Garment color and fabric texture can also influence the appearance of printed ink.
RETURNS & EXCHANGES
What if my shirt doesn’t fit?
Please review our Returns & Exchanges Policy for current eligibility, timeframes and instructions. We strongly recommend reviewing the size chart before ordering.
What if my order arrives damaged or incorrect?
We want to make it right. Contact us as soon as possible and include your order number, a description of the issue, and clear photos of the item you received. We’ll review the problem and let you know the next steps.
Can personalized or custom items be returned?
Because personalized items are created specifically for you, they may not be eligible for standard returns or exchanges unless they arrive damaged, defective, or different from what was ordered. Please review the product listing and our Returns & Exchanges Policy before purchasing.
STILL HAVE A QUESTION?
Tournament schedules are complicated enough. Getting help with your order shouldn’t be.
Visit our Contact Us page or email us at your customer-service address, and we’ll get back to you as soon as we can.
Brackets & Bleachers
Life between the games.